2.4 Create Customer Contact

Reference: Enroll in Non-Billed Budget Process Model - Page 1 for the associated business process diagram.

Group: SA Activation

Actor/Role: CC&B

Description: If configured, a Customer Contact can be automatically added when the Service Agreement is activated. If configured, the Customer Contact will be created whether the Service Agreement is activated online or in batch.

Entities to Configure

•	Customer Contact Class

•	Contact Type

•	Customer Contact Characteristics

•

SA Type

Available Algorithms

•	SAAT-CC (SAAT-NB) to automatically add a customer contact when service agreement activated.